Turning Your Journey Map Into Actionable Strategies for Customer Centricity

About Turning Your Journey Map Into Actionable Strategies for Customer Centricity

During this event Amy, Sally and Teresa from Customer Obsessing Consulting will discuss three key steps to take your customer journey mapping to the next level.

After this event, you'll take away strategies to: Influence across the board to create buy-in and foster adoption of your journey map Turn the map into actions through playbooks, measurements, and metrics, and, most specifically, a Voice of Customer program Make your journey mapping a continuous exercise for lived customer centricity

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Related Topics

• Design Thinking
• Experience Design
• Online
• February
• Digital Design
• 2024