July 24

From Team Engagement to Superior CX: A Masterclass

Location
Online
Attendance
Online Event
Host
UXPressia

About From Team Engagement to Superior CX: A Masterclass

Join the workshop to discover how you can apply psychological principles from CX and journey mapping to enhance stakeholder, manager, or customer engagement and drive success.

📄 What you will learn: 3 types of engagement. Understand and lead people through the three types of engagement for maximum impact. Scaling engagement. Discover six key levers to scale engagement in a project, within, teams, and across organizations. 3-step change program. Learn the program to turn the odds in your favor. 5 instant engagement techniques. Master five techniques to instantly engage anyone, anywhere, at any time. From Team Engagement to Superior CX: A Masterclass takes place 24 July 2024, online

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#customerjourneymapping

Speakers

Scott Gould

Learn more about Scott Gould

Scott Gould is an author, speaker, and consultant on the subject of engagement. He examines the concept of engagement at a universal level, exploring how people engage with ideas, things, and each other. As a consultant, Scott works with a diverse range of organizations on how they engage their employees, customers, and communities, with clients including the United Nations, Adobe, ECOMMPAY, UNICEF, and the KION Group.